QuickBooks Premier is one of the most popular accounting software suites for small and medium-sized businesses. With its wide range of features for managing finances, inventory, payroll, reporting and more, QuickBooks Premier provides a comprehensive solution to streamline business operations. However, like any complex software, users can sometimes encounter issues or have questions on how to perform certain tasks. This is where QuickBooks Premier Support comes in handy.
An Overview of QuickBooks Premier
QuickBooks Premier comes in different editions targeting specific business needs. The Plus edition includes core accounting features like invoicing, expense tracking, inventory management, reporting, and more. The Advanced edition builds on this with capabilities for managing inventory assemblies, making purchase orders, tracking price levels, and integrating with other software. The Accountant edition provides additional tools for accountants and bookkeepers such as the Accountant’s Copy, the Client Data Review, and the Accountant’s Center.
Some key features and benefits of QuickBooks 2024 Premier include:
- Invoicing and accounts receivable – Easily create professional invoices, track payments and customer balances. Automate reminder emails and late fees.
- Expense tracking – Track money going out for bills, expenses, and reimbursements. Easily reconcile transactions with bank accounts.
- Payroll management – Built-in payroll processing for running payroll, paying payroll taxes, filing forms, and printing paychecks.
- Inventory tracking – Track inventory quantities, costs, items sold, and inventory value. Easily create purchase orders and track receipt of items.
- Reporting and analytics – Get insights into sales, expenses, profitability, accounts payable, accounts receivable, and more through built-in reports. Export to Excel or PDF.
- Multi-user access – Provide secure access to multiple users by assigning permissions and access rights.
- Integration with apps – Connect seamlessly with hundreds of third-party apps.
With Premier’s comprehensive set of features, most small and mid-sized businesses can manage their end-to-end financials and operations smoothly. However, users can run into questions or issues at times where they need help.
When You Might Need QuickBooks Premier Support
For the most part, QuickBooks Premier Support is designed to be user-friendly and intuitive without much need for technical support. However, there are some common situations where users could benefit from getting help:
During Initial Setup
When you first purchase and install QuickBooks Premier, setting it up properly from the get-go is important to ensure smooth usage. The initial setup involves activating the software, creating the company file, configuring settings and preferences, setting up the chart of accounts, entering historical data, and more.
If you are new to QuickBooks, it’s easy to have questions or need clarification during the setup process. Getting setup assistance from a support rep can help you avoid potential issues down the line.
When Learning New Features
Even experienced QuickBooks users can sometimes struggle when learning to use new capabilities in the software. For example, if your business has grown and you now want to start using Premier’s inventory management features, you may need help understanding how to properly configure inventory items, manage purchase orders, track inventory receipt and costs, and so on.
Rather than struggling through a new feature on your own, it can be useful to have an expert walk you through it. This allows you to learn the right way and clear up any confusion early on.
During Account Merge or Data Migration
If you are switching from another accounting system, importing and merging historical data from the legacy system into QuickBooks can involve some complexity. Whether its customer information, old invoices and transactions, item lists, accounts, or other data, having support during data migration ensures everything transfers over accurately.
Similarly, if you ever need to combine company files from two accounts or locations, the merge process requires care to avoid any data loss or discrepancies. An expert support rep can help manage the merge seamlessly.
When Troubleshooting Errors
Bugs, errors, and data inconsistencies can sometimes occur in QuickBooks Premier disrupting your workflows. For example, you may find duplicate invoice numbers have been created, inventory records are not updating properly, balances look off, or errors prevent you from creating transactions.
Troubleshooting QuickBooks errors often requires diving into various settings and transaction records to identify and fix the underlying issue. Doing this without help can be frustrating and time consuming. An experienced support rep can isolate and resolve the error efficiently.
For Complex Customizations
QuickBooks Premier allows for an array of customizations and modifications to adapt the software to your business needs. This includes things like adding custom fields, creating personalized rules for transactions, modifying invoices and forms, changing user permissions, creating budgets, adapting reports, and much more.
However, complex customizations can be tricky to implement correctly. For example, setting up a certain invoice rule or linking custom fields improperly could cause problems. Working with support helps ensure any customizations are done right.
When Training New Team Members
As your business grows, you may hire additional staff members like bookkeepers or salespeople that need to work in QuickBooks Premier. Getting them up and running productively on QuickBooks requires proper training.
Rather than having existing staff take time away from critical work to conduct training, you can rely on QuickBooks support reps to efficiently train new hires. This allows your team to get back to business faster.
How QuickBooks Premier Support Can Help
QuickBooks Premier technical support is provided by Intuit itself as well as authorized third-party providers. Here are some of the ways they can help:
- Setup assistance – Support reps can guide you through initial software setup, creating your company file, configuring settings, building the chart of accounts, and importing data.
- Troubleshooting errors – Technicians can remotely access your company file to diagnose any technical errors, identify the cause, and fix the problems.
- Data recovery – In case of any data loss or file corruption, support reps attempt to recover and restore missing transactions or information.
- Software installation and upgrades – Support teams can remotely handle software installation as well as upgrades to new versions and releases.
- Feature setup – For new features like payroll, inventory or advanced reporting, support staff can walk you through proper configuration and usage.
- Customization and integration help – Experts can assist with any required customizations, modifications, or third-party integrations.
- Staff training – QuickBooks technicians can train your team on using the software for their specific role like sales, accounting or inventory management.
- Advisory services – Some providers offer quick phone, email or chat advisory services for answering questions or giving guidance.
Getting timely support is crucial because accounting system issues can prevent you from invoicing customers, tracking inventory, processing payroll, and other critical tasks impacting cash flow. With Premier support, you can get back to business quickly when problems arise.
What To Look For In A Support Provider
Here are some key things to look for when choosing a QuickBooks Premier support provider:
- Certified QuickBooks technicians – The provider should have reps certified as QuickBooks experts by Intuit. This demonstrates in-depth product knowledge.
- Experience with Premier edition – Find a provider with extensive experience specifically supporting QuickBooks Premier users rather than just basic QuickBooks.
- Guaranteed response time – The provider should guarantee a response time from a technician within a set period to ensure timely resolutions.
- Remote support options – Remote support via screen sharing, phone, email, and chat provides flexibility.
- Extended service hours – Look for support availability during evenings and weekends for convenience.
- Affordable plans – Plans based on number of PCs covered or hourly packages offer cost-effective flexibility.
- Good customer reviews – Check third-party review sites like TrustPilot for positive reviews reflecting knowledgeable support reps who provide effective solutions.
- Data security – The provider should use security measures like encryption, access controls and activity logging to protect your data.
Get Comprehensive QuickBooks Premier Support with PCA
PCA (Premier Care Assistance) provides complete technical support for QuickBooks Premier users under affordable and flexible plans. With guaranteed response times within 2 hours and U.S.-based Premier experts available 24/7, PCA has you covered whenever issues arise.
PCA’s certified QuickBooks support technicians can remotely access your system to quickly diagnose and troubleshoot problems. The team has experience resolving a wide range of QuickBooks errors, performance issues, and other disruptions to get you back up and running ASAP. PCA also offers onboarding assistance to ensure smooth setup and configuration.
Beyond technical support, PCA provides live bookkeeping assistance from CPAs and accounting professionals. Get help reconciling bank accounts, preparing financial statements, resolving reconciliation issues, or understanding accounting reports. PCA also offers advisory services for optimizing your QuickBooks usage and accounting processes.
PCA offers monthly support plans starting at just $X/month covering 1-5 computers, with discounts for annual subscriptions. Hourly support packages are also available. Get started with a free QuickBooks health check and consultation.
QuickBooks Premier Support Provides Peace of Mind
As a QuickBooks Premier user, you make a significant investment in a best-in-class accounting system to manage your business finances. But complex software inevitably has issues arise where professional guidance and support is required. With QuickBooks Premier technical support from a trusted provider, you can get assistance whenever needed to resolve problems quickly and keep business moving. Support plans provide peace of mind knowing the experts are there to help optimize your Premier experience.